Cinderella: 10k LC300
How do I assemble my medals?
Instruction are included in every shadowbox order for how to insert and place your medals.
You may also email us for instructions on the Clear Medal Clips at firstname.lastname@example.org
How long does it take to receive my order?
The production time of personalized items is generally 4-6 weeks and 1-3 days for non-personalized items. Production time can drastically vary around certain Races and Expos. For the most current production time please email us.
What is your return policy?
Any order placed for our customized products cannot be cancelled or modified after the order is placed. In the event that you must return the product; a fee of 50% of the purchase price will be charged. Please contact us for shipping instructions.
If your order is damaged by result of shipping, contact us and we will replace the piece for you at no additional cost. Photos of the shipping box and personalized piece will be necessary. You must contact us within 48 hours of receiving your damaged package in order to qualify for a replacement.
Please note that we work efficiently with Fed-Ex on the delivery of your package. However mistakes do happen and Fed-Ex works with us on a quick replacement should damage occur.
If there is a mistake in your order that doesn't match the agreed order form contact us and we will will help assist and replace anything necessary at no additional cost.
We do not offer price adjustments.
What are "photo guidelines"?
Photo guidelines is a darker or lighter 5"x7" rectangle on your personalized backboard to indicate where the photo should be placed.
What does it mean to "include medal"?
When you are provided this option for a display, it means you can choose to purchase the item with a medal(s) based on the event selected or to use your own. With either selection you will insert the medals yourself.
I'm trying to purchase a display but it says its sold out.
Most commonly you will see the sold out option on products that offer the option to purchase with medals. If you choose to not include medals, the product can be purchased.
*Please email us for medal availability as sometimes website inventory is not incorrect and we may still have the medal available.
How does a Pre-Order work?
For some Race Events, products will be available for purchase sooner than the race weekend. A pre-order purchase works the same as a normal online or Expo order and will not begin production until after the Race Event.
Posters and Lenticulars are available for Expo pickup option when Expo pickup is provided. These will not be prepacked for shipping. All other pre-order products are NOT available for expo pickup.
We make inspirational products to commemorate your personal achievements. Come run with us and run with character.
At Lasting Commemoratives, we are committed to 100% customer satisfaction. If you are not completely satisfied with your purchase, please contact us and we will do whatever it takes to make things right. If you're not happy, we're not happy!
Our goal is to provide innovative products that recognize your achievements and create lasting memories for your event.
You can order products through our website and also visit us at expos across the country.
We take great pride in our customer service and ask that you email us with any questions at email@example.com
|We are able to provide medals for most of the races featured on our website. We will indicate any products with 'medals sold out' under the product description if we can no longer provide medals for this race. Feel free to email us ahead of time to make sure we have your medals.
Photos are not included. We encourage you to work with your local race photographer or use any 5x7 photo of your own.
Many of our items are personalized and custom made just for the customer. Each piece could require specific manufacturing steps and could take anywhere from 4-6 weeks. Posters are in stock and can be shipped within 2-3 days.
Any order placed for our customized products cannot be canceled or modified after the order is placed. In the event that you must return the product; a fee of 50% of the purchase price will be charged. Please contact us for shipping instructions.
Poster Prints and Framed Posters are not eligible for refunds or exchanges.
*Unless otherwise specified Posters Prints and Pillows are excluded from Free Shipping offers.
We do not offer price adjustments.
Gift Cards are subject to Terms and Conditions. Gift Cards never expire and carry no fees. No returns and no refunds on gift cards. Redeemable towards any Lasting Commemoratives products online or Expo we attend.
Many of our items are personalized with your specific information and require several different manufacturing steps. Depending on the complexity of the production process, shipping times will vary depending on the item you have purchased. Shipping times can range anywhere from 4-6 weeks. For in-stock items that require no personalization, shipping will be the 1-3 business days.
Original event artwork with the runner's personalized finishing information.
The customer is required to fill out the personalization fields in the text fields in this product.
*Photo not included. Some assembly required. You insert your own photo.