How do I assemble my medals?
Instruction are included in every shadowbox order for how to insert and place your medals.
You may also email us for instructions on the Clear Medal Clips at email@example.com
How long does it take to receive my order?
The production time of personalized items is generally 4-6 weeks and 1-3 days for non-personalized items.
What is your return policy?
Any order placed for our customized products cannot be cancelled or modified after the order is placed. In the event that you must return the product; a fee of 50% of the purchase price will be charged. Please contact us for shipping instructions.
If your order is damaged by result of shipping, contact us and we will replace the piece for you at no additional cost. Photos of the shipping box and personalized piece will be necessary. You must contact us within 48 hours of receiving your damaged package in order to qualify for a replacement.
Please note that we work efficiently with Fed-Ex on the delivery of your package. However mistakes do happen and Fed-Ex works with us on a quick replacement should damage occur.
If there is a mistake in your order that doesn't match the agreed order form contact us and we will will help assist and replace anything necessary at no additional cost.
We do not offer price adjustments.