How do I assemble my medals?
Instruction are included in every shadowbox order for how to insert and place your medals.
You may also email us for instructions on the Clear Medal Clips at firstname.lastname@example.org
How long does it take to receive my order?
The production time of personalized items is generally 4-6 weeks and 1-3 days for non-personalized items. Production time can drastically vary around certain Races and Expos. For the most current production time please email us.
What is your return policy?
Any order placed for our customized products cannot be cancelled or modified after the order is placed. In the event that you must return the product; a fee of 50% of the purchase price will be charged. Please contact us for shipping instructions.
If your order is damaged by result of shipping, contact us and we will replace the piece for you at no additional cost. Photos of the shipping box and personalized piece will be necessary. You must contact us within 48 hours of receiving your damaged package in order to qualify for a replacement.
Please note that we work efficiently with Fed-Ex on the delivery of your package. However mistakes do happen and Fed-Ex works with us on a quick replacement should damage occur.
If there is a mistake in your order that doesn't match the agreed order form contact us and we will will help assist and replace anything necessary at no additional cost.
We do not offer price adjustments.
What are "photo guidelines"?
Photo guidelines is a darker or lighter 5"x7" rectangle on your personalized backboard to indicate where the photo should be placed.
What does it mean to "include medal"?
When you are provided this option for a display, it means you can choose to purchase the item with a medal(s) based on the event selected or to use your own. With either selection you will insert the medals yourself.
I'm trying to purchase a display but it says its sold out.
Most commonly you will see the sold out option on products that offer the option to purchase with medals. If you choose to not include medals, the product can be purchased.
*Please email us for medal availability as sometimes website inventory is not incorrect and we may still have the medal available.